FAQs

most asked questions

We import our products assortments from all over the world, specifically from Europe, Australia and Northern America Region

We ask for original attested certificate of (Composition, analysis, health & Free Sale)

  • Our e-commerce website www.foodbasicskw.com/shop/
  • Hyper markets
  • Private supermarkets and COOPs
  • E-Commerce shopping platforms (Taw9eel, Drops, Talabat and many more)
  • Highly skilled and experienced employees
  • Top of the line machinery equipment
  •  Adapt to the latest technologies and business systems
  • Strong market relationships
  • Diversified knowledge of categories
  • Top of the line integrated ERP system
  • Partnership with strong logistics companies globally
  • An account must be made first before the purchase.
  • We choose products by pressing on the addition to the basket.
  • Go to the shopping basket to review the order.
  • Fill in the required data (address and phone number).
  • Shows the total value of the order (product price and shipping value).
  • Pressure to complete the application.
  • An email is sent stating that the request has been completed and its contents.

The customer has the right to return products or goods damaged as a result of defects in the industry within three working days up to the date of receipt by sending an email to the [email protected] or contacting the headquarters of Latta.

Opening hours from Sunday to Thursday. 9am to 5pm
Yes, they’re all 100% authentic.
Agility Logistics: Global Logistics & Freight Forwarder
You can pay by K-Net or Credit Card.

We use My Fatoorah as a payment gateway portal, and it has proven that they are liable and strongly secured.

As long as the order has not left the warehouse yet, you can contact us to assist you.
Your order is delivered according to the delivery date specified at the time of purchase.
In 2-4 working days
There is no specific time to provide products but products are provided and renewed permanently and within the shortest possible time

If you don’t find the message in your inbox, we recommend checking the discarded mail or junk mail. If you don’t find it, please email us [email protected].

Yes There are shipping costs described in the shipping and delivery policy
The price of the product within the sections does not contain the tax rate, but there are all the details in the invoice.

Get answers to all your questions

We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 to 21:00 UTC +2

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    CONTACT INFORMATION

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    Shuwaikh, White Complex, Industrial 3, Block D, Street 62, Floor 1, Offices 10 & 11

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    +965 22090608

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    +965 98056884

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

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